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Product Questions

With Mr. Black's creations, you can enjoy the benefits of natural and advanced scientific elements that are both user-friendly and incredibly potent. These products are completely safe to use, non-hazardous, and are never tested on animals. We do not use any harsh or bothersome ingredients that could potentially harm your skin or hair. Instead, we focus on bringing you the latest in ingredient science.

We believe that relying on terms like 'organic' or 'natural' are not always significant, as they are not consistently defined and do not guarantee the quality or effectiveness of a product. Our dedication lies in delivering the highest quality ingredients that may not necessarily be certified "organic," but are proven to provide exceptional results.

Also it's important to know that none of our products contain:

  • Parabens
  • Phthalates
  • Aluminums
  • Synthetic Dyes
  • Triclosans
  • Sodium Lauryl Sulfate (SLS)

The majority of our products are vegan, except for our Hair Clay Pomade, Beard Butter Cream and our CBD Collagen Night Eye Cream. Which contain cruelty-free beeswax and hydrolyzed collagen.

All of our Mr. Black products that are 100% Vegan are marked with the "Vegan" icon on the back of the packaging.

Yes, 100% of Mr. Black products are made and manufactured in the USA, with mostly USA made ingredients. We manufacture from our lab and warehouse in Southern California.

Some of our containers are manufactured overseas. However, we are actively exploring options to shift container production to the USA in order to maintain our commitment to domestic manufacturing.

No, we never test on animals, nor are any of the ingredients we use tested on animals. As animal loving founders, we’re committed to cruelty-free products.

All of our products are tested on humans during our product development process, ensuring they’re safe for use.

All of our products are made just in time and have a 2 year expected shelf life from date of open.

Once opened the product should be used within this period, as after this time the quality of the product will deteriorate and effectiveness cannot be guaranteed.

Yes, and we strongly encourage you to do so. A large portion of Mr. Black products are consciously made in glass containers, which is particularly recyclable and can be used for a long time and repurposed for other uses.

We've made sustainability and recycling a core part of our mission.. We encourage you to read our sustainability page to find out what we’re doing and our future plans.

We're working to be more sustainable by using more eco-friendly packaging. We've made a commitment to increasing our recyclable and biodegradable materials for all our packaging, including our bottles, jars, and boxes.

All of our skin and body care products were developed to be used by all skin types. We use very lightweight oils that works well for all skincare types, even those with oily skin. Also our moisturizing ingredients are non-greasy, but incredibly hydrating…even for those with very dry skin.

If you have a specific question about a product and your skin type, feel free to reach out and contact us.

Mr. Black products are produced ethically through a rigorous process that ensures sustainability and respect for human rights. We source our ingredients from environmentally conscious suppliers who prioritize sustainable farming and harvesting methods, minimizing the impact on ecosystems.

Our manufacturing facilities also adhere to strict ethical guidelines, including safe working conditions, fair wages, and regular audits to ensure compliance.

Shipping & Delivery

US Economy: 5-8 business days
$4.95 under $50
Free Shipping over $50

US Standard: 3-4 business days
$8.95 under $50
$12.95 over $50

US Express: 2 business days
$17.95 over $0.00

International Ground: 10-15 business days
$24.95 over $0.00

Processing Time: Orders received are usually processed within 1 to 2 business days. All orders are shipped from our warehouse in California.

Delivery Estimates:
Most parcels are delivered within the United States in 4-10 business days from the date shipped (10-15 business days for orders outside the US). If you do not receive your order within that time-frame, please send an email to customer service.

You will receive an email when your order ships with the relevant tracking information provided. You can also view order information including tracking within My Account.

If you have not received your order in the recommended time-frame (4-10 business days from the date shipped, 10-15 business days for orders outside the US). Please use the Contact Us form and reach out with your order number.

Changing or updating your delivery address can be done via the My Account Dashboard. Please follow these steps to update your address:

1. Sign in HERE (if you don't have an account, click on the Create Account at this same URL):

2. Click on View Addresses under Account Details header.

3. You can update or add new addresses there.

*Please note, shipping addresses cannot be changed after an order has been processed.

Currently we ship to the United States, as well as these international countries:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, and United Kingdom

We hope to add additional countries in the near future.

Returns & Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day store credit policy for eligible items, sorry no cash refunds.

You have 30 days from the date of purchase to return an eligible item for store credit.

The item must be unused and in its original condition, with all tags and packaging intact.

You can read our full policy here. Along with instructions on how to initiate a return.

Unfortunately at this time we do not offer exchanges on any of our products, only returns on unused items.

We're very sorry if your order arrived damaged. we want all our customers to be completely satisfied. Please email us with the details and attach a picture of the product as you received it. We'll then make sure to get a replacement out to you right away.

We strive for 100% customer satisfaction on every order. We are sorry your order arrived with the wrong item(s). Please reach out to our Customer Care Team and we will do our best to make things right.

Billing & Payment

We currently accept all credit and debit cards from Visa, MasterCard, AMEX and Discover. We also accept Apple Pay, Google Pay, Shop Pay and Paypal.

Login to My Account and there you can update your card on file.

Yes 100%, BuyMrBlack.com considers the security and the privacy of its customer's personal data with the utmost importance. We implement the highest security standards, processes and measures to ensure the confidentiality, integrity and availability of your data.

Subscribe & Save

Found a product you love? Take advantage of our Subscribe & Save offer to save 10% on repeat deliveries sent every 1, 2 or 3 months. There are no hidden fees and you can cancel anytime. We will send you a reminder via email before each delivery.

To cancel or reschedule your Subscribe & Save orders, please follow these steps.

1. Login to your My Account.

2., Scroll down to 'Account Details' and click the 'Manage Subscriptions' link. 

3. Here you can reschedule, pause and cancel your subscribe & save items.